# Cash Management System **Powered by Pathway Solutions** *** ## Getting Started ### Overview The Cash Management System is a comprehensive financial management platform that handles foreign exchange transactions, wire transfers, remittances, gold trading, and accounting operations. ### Login {% stepper %} {% step %} Navigate to the login page, enter your **email address** and **password**, then click the **"Login"** button. You will be redirected to the Dashboard upon successful login. {% endstep %} {% endstepper %} ### Navigation * The system uses a **sidebar navigation** on the left side of the screen. * Click on any section name to expand and see available pages. * The sidebar can be collapsed by clicking the collapse button. * On mobile devices, use the menu button in the top-left corner. *** ## Roles & Responsibilities (SoD)
CapabilityTellerAccountantCompany AdminSuper Admin
Create Customers / Basic Transactions✔︎✔︎✔︎
Approve Transactions (FX / Wire / Remittance / Gold)✖︎✔︎✔︎✔︎
Complete Transactions (post JEs)✖︎✔︎✔︎✔︎
Maintain Exchange Rates✖︎✔︎✔︎✔︎
Chart of Accounts Changes✖︎✖︎✔︎✔︎
User/Role Admin✖︎✖︎✔︎✔︎
System Settings✖︎✖︎✔︎✔︎
Controls: * No user should both create and approve the same transaction. * Rate updates, COA edits, and user administration should be restricted and logged. *** ## Dashboard ### Concept The Dashboard provides a one-page health view with metrics, recent activity, and quick actions. Use it for morning checks, end-day review, and scanning for exceptions. ### How to Access * Click **"Dashboard"** in the **Main** section of the sidebar, or navigate to the home page (`/`). ### Features * View system statistics and summaries * Quick access to common operations * Recent activity overview ### Common Tasks * Monitor system health and activity * Access frequently used features quickly ### Common Mistakes & Controls * Mistake: Ignoring warnings/badges. Control: Designate a daily reviewer to sign off on dashboard exceptions. *** ## Customer Management ### Concept Customers can be Account Customers (with persistent accounts) or Walk-in customers. Deposits and Withdrawals automatically create journal entries and update customer balances in real-time. ### How to Access * Click **"Customer Management"** in the **Main** section of the sidebar, or navigate to `/customers`. ### Creating a New Customer {% stepper %} {% step %} On the Customer Management page, click the **"Create New Customer"** button (usually a **+** icon or button at the top). {% endstep %} {% step %} Fill in the customer form: * **Customer Name** (Required) * **Email** (Required) * **Phone** (Required) * **ID Number** (Optional) * **Address** (Optional) * **Country** (Required) * **Region**, **District**, **Street** (Required as applicable) * **Customer Type** (Required): **Individual** or **Business** {% endstep %} {% step %} Click **"Create Customer"**. A success message will confirm the creation and the new customer will appear in the customer list. A liability account will be automatically created for the customer in the Chart of Accounts. {% endstep %} {% endstepper %} ### Viewing Customer Details * In the customer list, click a customer's name or the **"View"** button (eye icon) to see: * Customer information * Account balances by currency * Transaction history * Account details ### Editing Customer Information {% stepper %} {% step %} Find the customer in the list and click the **"Edit"** button (pencil icon). {% endstep %} {% step %} Update the customer information in the form and click **"Update Customer"**. A success message will confirm the update. {% endstep %} {% endstepper %} ### Creating Customer Deposits {% stepper %} {% step %} Navigate to Customer Management and select the customer from the list. Open their details and go to the **"Transactions"** tab. {% endstep %} {% step %} Click **"Create Transaction"** or **"New Transaction"** and select **"Deposit"** as the transaction type. {% endstep %} {% step %} Fill in the deposit form: * **Amount** * **Currency** (USD, EUR, etc.) * **Payment Account** (select COA account e.g., Cash Account) * **Date** * **Notes** (Optional) {% endstep %} {% step %} Click **"Create Transaction"** or **"Save"**. The transaction will be created with **"Completed"** status, the customer's balance updates immediately, and a journal entry is automatically created and posted. {% endstep %} {% endstepper %} ### Creating Customer Withdrawals {% stepper %} {% step %} Navigate to Customer Management, select the customer and open the **"Transactions"** tab. {% endstep %} {% step %} Click **"Create Transaction"** and select **"Withdrawal"**. {% endstep %} {% step %} Fill in the withdrawal form: * **Amount** * **Currency** * **Payment Account** * **Date** * **Notes** (Optional) {% endstep %} {% step %} Click **"Create Transaction"** or **"Save"**. The transaction will be created with **"Completed"** status, the customer's balance updates immediately, and a journal entry is automatically created and posted. {% endstep %} {% endstepper %} ### Viewing Customer Balance * Customer balances are displayed next to each customer name. * For detailed balance by currency: click the customer and check the **"Accounts"** or **"Balance"** tab. * Balances are calculated from all approved and completed transactions. ### Deleting a Customer * Find the customer, click the **"Delete"** button (trash icon), and confirm in the warning dialog. * Note: Customers with transactions cannot be deleted. ### Worked Example Deposit USD 2,000 into customer account using Cash-USD. Journal Entry: * Dr Customer Liability (USD) 2,000 * Cr Cash (USD) 2,000 Withdrawal USD 500: * Dr Cash (USD) 500 * Cr Customer Liability (USD) 500 ### Common Mistakes & Controls * Mistake: Wrong payment account selected. Control: Use a pre-approved COA mapping list. * Mistake: Assuming balances include pending items. Control: Filter by Approved/Completed only when viewing balances. ### Important Notes * Deposits and withdrawals auto-create journal entries. * Walk-in customers need only name and phone. * Each account customer has a liability account in the Chart of Accounts. *** ## Foreign Exchange ### Concept FX allows buying and selling foreign currencies. Buying increases foreign asset inventory; selling reduces it and may realize FX gain/loss. System tracks weighted average cost per foreign currency and maintains base and foreign balances. All FX transactions must be approved before completion. ### How to Access * Click **"Foreign Exchange"** in the **Transactions** sidebar or navigate to `/fx`. ### Creating an FX Buy Transaction {% stepper %} {% step %} On the Foreign Exchange page, ensure you're on the **"Trading"** tab and select **"Buy"** as the transaction type. {% endstep %} {% step %} Fill in the form: * **Foreign Currency** (e.g., EUR) * **Base Currency** (e.g., USD) * **Foreign Currency Amount** * **Base Currency Amount** (or let it calculate) * **Exchange Rate** (auto-calculated or manual) * **Customer** (select or create walk-in) * **Transaction Date** * **Notes** (Optional) {% endstep %} {% step %} Click **"Create Transaction"**. The transaction will be created with **"Pending"** status and a success message will confirm creation. {% endstep %} {% endstepper %} ### Creating an FX Sell Transaction {% stepper %} {% step %} On the Foreign Exchange page, select **"Sell"** as the transaction type. {% endstep %} {% step %} Fill in the form: * **Foreign Currency** (selling) * **Base Currency** (receiving) * **Foreign Currency Amount** * **Base Currency Amount** (or auto-calc) * **Exchange Rate** * **Customer** * **Transaction Date** {% endstep %} {% step %} Click **"Create Transaction"**. The transaction will be created with **"Pending"** status. {% endstep %} {% endstepper %} ### Approving FX Transactions * Go to **"Pending Transactions"**, find the transaction and click **"Approve"**, confirm. Status becomes **"Approved"**. * Note: Only Accountant, Company Admin, or Super Admin roles can approve. ### Completing FX Transactions * Go to **"Approved Transactions"**, find the transaction and click **"Complete"**. Status becomes **"Completed"** and journal entries are auto-posted. ### Creating Journal Entry for FX Transaction * Select a transaction and click **"Create Journal Entry"** or open the **"Journal Entries"** tab. System auto-populates lines: * Foreign currency account (Debit) * Base currency account (Credit) * Review accounts, amounts, currencies. Fill in Journal Entry Date, Reference, Description and click **"Post Journal Entry"**. ### Viewing FX Transactions * Use tabs: **Trading**, **All Transactions**, **Pending Transactions**, **Approved Transactions**. * Search by transaction number or customer name and click a transaction to view details. ### Worked Example – FX Sell Weighted average on hand: 5,000 GBP at 1.20 USD/GBP. Customer sells 5,000 GBP at 1.23. Calculation: * Base inflow: 5,000 × 1.23 = 6,150 USD * Cost: 5,000 × 1.20 = 6,000 USD * FX Gain: 150 USD Journal Entry: * Dr Cash (USD) 6,150 * Cr Foreign Currency Asset – GBP 6,000 * Cr FX Gain (P\&L) 150 ### Common Mistakes & Controls * Mistake: Manual override of rate without approval. Control: Lock manual rate overrides to Accountant+ roles. * Mistake: Mixing currencies on lines. Control: System enforces per-currency balance check. ### Important Notes * FX uses weighted average exchange rates and tracks foreign balances separately. * Profit/loss is auto-calculated on sell transactions. * All FX transactions require approval before completion. *** ## Exchange Rates ### Concept Exchange Rates page lets you view and manage live exchange rates. Rate history drives weighted averages and pricing. Rates should be updated regularly. ### How to Access * Click **"Exchange Rates"** in the **Transactions** sidebar or navigate to `/exchange-rates`. ### Viewing & Updating Exchange Rates * The page shows currency pairs with buy rate, sell rate, and last updated timestamp. * To update: find pair, click **"Edit"** or **"Update"**, enter new Buy and Sell rates, click **"Save"**. Rates are timestamped. ### Viewing Rate History * Use **"Rate History"** to view historical weighted averages, transaction counts, and date ranges. Apply filters for specific pairs. ### Common Mistakes & Controls * Mistake: Not updating rates regularly. Control: Limit updates to Accountant/Admin; review change log weekly. ### Important Notes * Exchange rates affect all FX transactions. * Weighted averages are calculated from historical transactions. *** ## Wire Transfers ### Concept Wire Transfers send money to beneficiaries with commission tracking. Workflow: Pending → Approved → Completed, then auto-posted journal entries. ### How to Access * Click **"Wire Transfers"** in **Transactions** or navigate to `/wire-transfers`. ### Creating a Wire Transfer {% stepper %} {% step %} On the Wire Transfers page, click **"Create New Wire Transfer"**. {% endstep %} {% step %} Fill in sender information: * **Customer** (or **Walk-in Customer** with name & phone) * **Sender Name** * **Sender Account**, **Sender Bank** (Optional) {% endstep %} {% step %} Fill beneficiary information: * **Beneficiary Name** (Required) * **Beneficiary Account** (Required) * **Beneficiary Bank** (Required) * **Beneficiary Address**, **SWIFT Code**, **IBAN** (Optional) {% endstep %} {% step %} Fill transfer details: * **Currency**, **Amount**, **Transfer Date**, **Purpose** (Optional) {% endstep %} {% step %} Fill payment & commission details: * **Sending Foreign Amount** * **Buy Rate**, **Sell Rate** * **Commission Type** (Percentage or Fixed) * **Commission Value**, **Commission Amount**, **Total Send Amount** {% endstep %} {% step %} Select journal entry accounts (Debit, Credit, Exchange Rate Account, Income Wire Account, Income Commission Account), review summary, then click **"Create Wire Transfer"**. Transfer will be **"Pending"**. {% endstep %} {% endstepper %} ### Approving & Completing Wire Transfers * Approve from **"Pending"** tab (Accountant/Admin/Super Admin). Complete from **"Approved"** tab to auto-post journal entries. ### Viewing & Printing * Click a transfer to see sender, beneficiary, amounts, commission, journal entries, and status history. Use **"Print"** or export to PDF. ### Worked Example Send EUR 10,000; Sell rate 1.08 USD/EUR; commission 1%: * Commission: 10,000 × 1% = EUR 100 * Ensure commission income and wire income accounts are configured per COA mapping. ### Common Mistakes & Controls * Mistake: Wrong Debit/Credit accounts. Control: Use COA mapping sheet. * Mistake: Approver same as creator. Control: Enforce segregation of duties. ### Important Notes * Wire transfers require commission calculation, use exchange rates, and must be approved before completion. *** ## Remittances ### Concept Remittances send money transfers with service charges and exchange rate management. Workflow mirrors Wire Transfers but with different terminology. ### How to Access * Click **"Remittance Service"** in **Transactions** or navigate to `/remittances`. ### Creating a Remittance {% stepper %} {% step %} On the Remittances page, click **"Create New Remittance"**. {% endstep %} {% step %} Select customer type: **Account Customer** (choose from dropdown) or **Walk-in Customer** (enter name & phone). {% endstep %} {% step %} Fill sender and beneficiary information (names, phone/address as required). {% endstep %} {% step %} Fill remittance details: * **Send Currency**, **Send Amount** * **Receive Currency**, **Receive Amount** (auto-calculated) * **Exchange Rate**, **Service Charge**, **Remittance Date** {% endstep %} {% step %} Fill exchange rate details and select journal entry accounts (Debit, Credit, Income Wire Account, Income Commission Account). Review summary and click **"Create Remittance"**. The remittance will be **"Pending"**. {% endstep %} {% endstepper %} ### Approving & Completing Remittances * Approve from **"Pending"**, complete from **"Approved"** to post journal entries. ### Viewing & Printing * Use tabs to filter (All, Pending, Approved), search, click a remittance to view details, and use **"Print"** for receipts or PDF export. ### Worked Example Send USD 1,000; receiver gets KES; rate 1 USD = 150 KES; service charge USD 5: * Receiver gets 150,000 KES; journal entry includes service charge income and cash/bank movements. ### Common Mistakes & Controls * Mistake: Not separating service charge income vs remittance income. Control: Use predefined accounts in System Settings. ### Important Notes * Remittances include service charges, use rate history, and require approval before completion. *** ## Gold Management ### Concept Manage gold products, vendors, purchase orders, and sales orders with inventory tracking using weighted average costing. Purchases increase inventory; sales decrease it. Completion posts journal entries. ### How to Access * Click **"Gold Management"** in the sidebar or navigate to `/gold`. ### Gold Dashboard * View vendor/product counts, purchase/sales order stats, totals, and quick access to vendors/products/orders. ### Managing Vendors #### Creating & Editing Vendors {% stepper %} {% step %} Click **"Vendors"**, then **"Create New Vendor"**, fill vendor form (Vendor Name required, other fields optional), and click **"Create Vendor"**. {% endstep %} {% step %} To edit: find vendor, click **"Edit"**, update information and click **"Update Vendor"**. {% endstep %} {% endstepper %} ### Managing Products #### Creating & Editing Products {% stepper %} {% step %} Click **"Products"**, then **"Create New Product"**, fill product form (Product Name, Weight Unit, optional Product Code, Purity, Description), and click **"Create Product"**. {% endstep %} {% step %} To edit: find product, click **"Edit"**, update and click **"Update Product"**. {% endstep %} {% endstepper %} ### Purchase Orders #### Creating, Approving & Completing {% stepper %} {% step %} Click **"Purchase Orders"** → **"Create New Purchase Order"**. Select Vendor, Order Date, add Items (Add Item → select product, enter quantity/weight, unit price). {% endstep %} {% step %} Select Payment Account and add Notes (optional). Review total and click **"Create Purchase Order"**. Order will be **"Pending"**. {% endstep %} {% step %} Approve from pending list, then complete from approved list. On completion inventory updates and journal entries are created. {% endstep %} {% endstepper %} ### Sales Orders #### Creating, Approving & Completing {% stepper %} {% step %} Click **"Sales Orders"** → **"Create New Sales Order"**. Select Customer or Walk-in, Order Date, add Items (select product, quantity/weight, unit price), select Payment Account. {% endstep %} {% step %} Review total and click **"Create Sales Order"** (status **"Pending"**). Approve from pending list and complete from approved list. Completion reduces inventory and creates journal entries. {% endstep %} {% endstepper %} ### Gold Setup * Click **"Setup"** → **"Setup Gold Accounts"** to create default COA for gold (Inventory, Purchase, Sales, COGS). Verify accounts are created. ### Worked Examples Purchase: Buy 200g at USD 60/g → inventory = USD 12,000. Journal Entry: * Dr Gold Inventory 12,000 * Cr Cash/Payable 12,000 Sale: Sell 50g at USD 70/g (revenue 3,500). WAC 60/g → COGS 3,000, Gross Profit 500. Journal Entries: * Dr Cash/AR 3,500 * Cr Gold Sales Revenue 3,500 * Dr COGS 3,000 * Cr Gold Inventory 3,000 ### Common Mistakes & Controls * Mistake: Skipping approval before completing orders. Control: System prevents completion without approval. * Mistake: Mismatched units. Control: Lock product to single weight unit in product setup. ### Important Notes * Gold inventory uses weighted average costing. * All orders must be approved before completion. * Journal entries are auto-created. *** ## Chart of Accounts ### Concept The Chart of Accounts organizes all accounts used in journal entries and financial reports. Each account includes header/sub-header, currency, and debit/credit nature. Foreign currency accounts track base and foreign balances and weighted average. ### How to Access * Click **"Chart of Accounts"** in **Accounting** or navigate to `/chart-of-accounts`. ### Creating an Account {% stepper %} {% step %} On the Chart of Accounts page, click **"Create New Account"**. {% endstep %} {% step %} Fill in the account form: * **Account Number** (Required) — 6-digit (e.g., 100101) * **Account Name** (Required) * **Account Header** (Asset, Liability, Equity, Revenue, Expense) * **Sub Header** * **Currency** * **Debit/Credit Type** (Debit for assets/expenses; Credit for liabilities/equity/revenue) * **Financial Reporting** (Balance Sheet or Income Statement) * **Is Active** (check to activate) {% endstep %} {% step %} Click **"Create Account"**. The account is added to the chart of accounts. {% endstep %} {% endstepper %} ### Viewing & Editing Accounts * Accounts display with number, name, header, sub-header, currency, balance, and status. Use search and filters; click an account to view details. * To edit: click **"Edit"**, update fields, and click **"Update Account"**. Note: be cautious editing accounts with transactions. ### Foreign Currency Accounts * System tracks foreign balance, calculates weighted average buy rate, and shows both base and foreign balances. ### Common Mistakes & Controls * Mistake: COA changes without authorization. Control: COA changes by Admin only with change log and weekly review. ### Important Notes * Account numbers must be unique. * Inactive accounts cannot be used in new transactions. * Foreign currency accounts track base and foreign balances. *** ## Journal Entries ### Concept Journal Entries implement double-entry bookkeeping. Total debits must equal total credits; in multi-currency entries, each currency must balance separately. Posted entries cannot be edited or deleted. ### How to Access * Click **"Journal Entries"** in **Accounting** or navigate to `/journal`. ### Creating a Manual Journal Entry {% stepper %} {% step %} On the Journal Entries page, click **"Create New Journal Entry"**. {% endstep %} {% step %} Fill the header: * **Journal Entry Date** * **Reference** (Optional) * **Description** (Optional) {% endstep %} {% step %} Add journal entry lines: * For each line: select account, enter Debit or Credit amount, select Currency, add Description (Optional). * Click **"Add Line"** to add more lines. {% endstep %} {% step %} Verify the entry is balanced (Total Debit = Total Credit). If multiple currencies are used, ensure each currency balances separately. {% endstep %} {% step %} Click **"Post Journal Entry"**. The entry posts and account balances update. Draft entries can be edited; posted entries cannot. {% endstep %} {% endstepper %} ### Viewing, Editing & Posting * Journal entries are listed with number, date, reference, description, status (Draft/Posted), and totals. * Edit only Draft entries. To post, click **"Post"** and confirm. ### Common Mistakes & Controls * Mistake: Out-of-balance per currency. Control: System enforces per-currency balance. * Mistake: Posting before review. Control: Require Accountant review for drafts above threshold. ### Important Notes * Journal entries must be balanced per currency and overall. * Posted entries are immutable; drafts can be modified. *** ## Financial Reports ### Concept Financial Reports include Balance Sheet, Income Statement, and Trial Balance, generated from posted journal entries for selected dates. ### How to Access * Click **"Financial Reports"** in **Accounting** or navigate to `/reports`. ### Balance Sheet * Navigate to **Balance Sheet** or `/reports/balance-sheet`. Select date range/date. Report shows Assets, Liabilities, Equity and must balance (Assets = Liabilities + Equity). Export options: Print, PDF, Excel if available. ### Income Statement * Navigate to **Income Statement** or `/reports/income-statement`. Select date range. Report shows Revenue, Expenses, and Net Income. Export options available. ### Trial Balance * Navigate to **Trial Balance** or `/reports/trial-balance`. Select date range. Report lists all accounts with debit and credit balances; totals must balance. Export options available. ### Controls & KPIs * Monthly close checklist, compare FX Gains/Losses to exposure, reconcile foreign currency assets to sub-ledger. ### Important Notes * Reports are based on posted journal entries and selected date ranges. * Balance Sheet must always balance. *** ## System Reports ### Overview System Reports provide detailed transaction reports for FX, wire transfers, remittances, gold, and customer activities. Reports are filterable by date and exportable to PDF/Excel and show approved & completed transactions. ### How to Access * Click **"System Reports"** in the sidebar or navigate to `/system-reports`. ### Report Types & Access * FX Buy Report: `/system-reports/fx-buy` — select date range, filter by currency, export CSV/Excel. * FX Sell Report: `/system-reports/fx-sell`. * Wire Transfers Report: `/system-reports/wire-transfers` — filter by status/currency. * Remittances Report: `/system-reports/remittances`. * Gold Purchases Report: `/system-reports/gold-purchases` — filter by vendor/product. * Gold Sales Report: `/system-reports/gold-sales` — filter by customer/product. * Foreign Accounts Report: `/system-reports/foreign-accounts` — shows base & foreign balances and weighted average buy rate. * Customer Reports: `/system-reports/customers` — select customer and date range to view transaction history and balances. ### Important Notes * Reports filter by date range, export in multiple formats, and show only approved & completed transactions. Use for auditing and reconciliation. *** ## Currency Management ### Concept Add, edit, and manage currencies used throughout the system. Only Super Admin / Company Admin can access. ### How to Access * Click **"Currency Management"** in **Settings** or navigate to `/currencies`. ### Adding & Editing Currencies {% stepper %} {% step %} Click **"Add Currency"**, fill the form: * **Currency Code** (3-letter, Required) * **Currency Name** (Required) * **Symbol** (Optional) * **Exchange Rate** (Optional) {% endstep %} {% step %} Click **"Create Currency"**. To edit: find currency, click **"Edit"**, update and click **"Update Currency"**. {% endstep %} {% endstepper %} ### Viewing Currencies * Table lists code, name, symbol, and exchange rate. Use search to find currencies. ### Common Mistakes & Controls * Mistake: Changing base currency without authorization. Control: Lock base currency; updates should go through Exchange Rates. ### Important Notes * Currency codes must be unique. * Base currency is typically USD. * Currencies cannot be deleted if used in transactions. *** ## User Management ### Concept Create, edit, and manage user accounts with role-based permissions. Enforce strong passwords & least-privilege access. ### How to Access * Click **"User Management"** in **Settings** or navigate to `/users`. Only Super Admin / Company Admin can access. ### Creating & Editing a User {% stepper %} {% step %} Click **"Create New User"** and fill the form: * **Name**, **Email**, **Password**, **Role** (Super Admin, Company Admin, Accountant, Teller, Viewer), **Company**, **Is Active**. {% endstep %} {% step %} Click **"Create User"**. To edit: find user, click **"Edit"**, modify fields and click **"Update User"**. {% endstep %} {% endstepper %} ### Viewing Users & Resetting Passwords * Users are listed with name, email, role, company, and status. Use search. * To reset password: select user, click **"Reset Password"**, enter and confirm new password, then **"Update Password"**. ### Important Notes * Roles determine feature access. Super Admins access all companies. Inactive users cannot log in. Use strong passwords. *** ## System Settings ### Concept Configure system-wide settings and preferences. Changes affect all users in the company and take effect immediately (some may require restart). ### How to Access * Click **"System Settings"** in **Settings** or navigate to `/settings`. Only Super Admin / Company Admin can access. ### General & Module Settings * Configure company name, base currency, date format, time zone and click **"Save Settings"**. * Enable/disable modules (Customer Management, FX, Wire Transfers, Remittances, Gold Management, COA, Journal Entries, Financial Reports) and click **"Save Settings"**. ### Important Notes * Disabled modules will not appear in navigation and changes take effect immediately. Some settings may require a restart. *** ## Best Practices ### General * Verify transaction details before approval. * Keep exchange rates updated regularly. * Review journal entries for accuracy. * Run financial reports regularly for reconciliation. * Maintain proper COA structure. ### Security * Use strong passwords, do not share credentials, review access regularly, deactivate unused accounts, and keep system updated. ### Data Management * Perform regular backups, archive old transactions, maintain accurate customer info, keep exchange rate history, and document manual adjustments. ### Workflow * Follow approval workflow (Pending → Approved → Completed), verify amounts before posting, reconcile monthly, and review system reports for discrepancies. *** ## Troubleshooting ### Common Issues & Resolutions * Cannot Login: verify credentials, check account active status, contact admin if locked. * Transaction Not Appearing: check status (may be pending), verify filters, refresh page, check permissions. * Journal Entry Not Balanced: verify total debits = credits, check per-currency balances, confirm account selections. * Exchange Rate Not Updating: manually update on Exchange Rates page, check rate history and currency pair. * Report Not Generating: validate date range, confirm transactions exist, check permissions, refresh. ### Getting Help * Check this guide, contact your system administrator, review system documentation, and check error messages for specific guidance. *** ## Support & Contact Pathway Solutions
This Cash Management System is powered by Pathway Solutions. For technical support, questions, or assistance: * Email: * WhatsApp: +252 61 2185776 Support covers system configuration, user training, technical issues, feature requests, and general inquiries. *** ## Conclusion This training guide covers the major features of the Cash Management System. Practice each module to become familiar with workflows. Remember to: * Follow step-by-step instructions * Verify information before submitting * Use the approval workflow for transactions * Review reports regularly * Keep data accurate and up-to-date Need Help? * Email: * WhatsApp: +252 61 2185776 Last Updated: 11/7/2025